Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. Sign in . It feels like I need to just obtain a connector to enable the two to fit. Get the Hub ready by connecting the wires. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Get more from your Virgin Media setup. I was unable to do step 1. Stay safe online. - 5250024Stream from Virgin Media. indd 3 09/03/2016 12:48to your Virgin Media socket. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. Koda. Networking and WiFi. My Virgin Media App. If you can get Quickstart, you can choose one of two delivery options. Tudor. Networking and WiFi. 0 Kudos Reply. Security matters. Manage Your Account. Sorry to hear you have been having issues with your self-installation. I’ve tried calling but the people I’m connected to keep hanging up. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Is here anyone from the Virgin Media team who can get - 5378662We recently applied for a virgin package of tv, phone and broadband. Networking and WiFi. . You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;New to the UK and just moved into our first home here. I only had the option for self installation. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Stay safe online. Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. This seems to be the only way that i can speak to someone about the issue. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Thank you for making your first post regarding the wall socket and your self install. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Home Phone. Hello sophieboulter1. Rob. However the wall socket doesn’t have the correct connection for the cable with the hub. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I've tried looking but can't see a way to book an engineer for this? Thank you. It could be any of the 4 screw terminals in the first picture. D01 C9W8. The cable could be hidden within, or behind,. Stay safe online. My Virgin Media App. Sometimes there is no wall box, just a trailing cable. We would like to show you a description here but the site won’t allow us. Tech Chatter. Any idea what next? TY. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Virgin Media; My Virgin Media;. Getting Connected with Virgin Media is easy when you have a wall socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Try the automated service status number 0800 561 0061 to check for any faults in your area. Got my virgin media self install kit but I don't have a virgin socket. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Need some help with the installation. A master socket is the main socket for the phone line in your home, not an extension socket. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. Community Natter. When plugged into either cable the hub just - 5440321. 150 from a. See where this Helpful. Post up some clear photos of the sockets, cables etc. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. . The internal wall boxes are mostly oblong. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. New kit has arrived, including a hub, a TV box, a. Just had self installation delivered, have no wall socket just two cables from the wall. Re: My Flat doesn’t have wall socket. But. 2. This so calle. Thanks mate. The cable could be hidden within, or behind, furniture. Call the Pre-installation and delivery team on 0800 052 1734. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. Sometimes there is no wall box, just a trailing cable. The wall box may be branded with the logos of an old cable TV company (not VM). Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I don't have a virgin media wall socket and this is stressing me out. No wall socket. Community Natter. Surly there has been a connection previously otherwise we wouldn't have bee. SpeedQuickStart, set up and connections. to be phone lines. Could I book an engineer and what number - 5155510. Hello, I'm trying to set up my Virgin Media broadband. on 06-03-2023 09:36. on 27-10-2022 09:24. For into also image of the. Hi all, I booked a quick install but unfortunately we don't have a wall socket, silly mistake but what's the best way of going about booking in an engineer? I was on the phone for 40 minutes & transferred 3 times, each time as an external call so I had to re-verify which was quite frustrating. . Outside work before installation in QuickStart, set up and connections yesterday; Book engineer for installation in QuickStart, set up and connections yesterday; Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections Tuesday; Engineer visit in. Virgin Phone Switchover. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the weekend for you to call by phone!Quick start install, existing wall socket not used for few years, hub 3. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Account - Cable. Installation: Wall socket issue. . Virgin Media; My Virgin Media;. |. 05-12-2022 17:10 - edited 05-12-2022 17:10. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 5. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Forum; Apps. However, there is no Virgin Media Wall socket in my house. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. 0 Kudos Reply. Installation Guide. Security matters. Manage Your Account. Learn more. . QuickStart, set up and connectionsHello VLNeedham. Manage Your Account. Account - Cable. Hi, I was with Vodaphone at my previous house and have recently moved to my new house opting for VM as it said it was already installed here. There are a couple of wires next to the open reach socket, but these aren’t compatible with the wires in the QuickStart box and I don’t believe they are in anyway r. Next, connect the power cable. Placed an order and the lady said we were eligible for quick start self installation. Register today and see the benefits for yourself. I can’t find any trailing cable at all. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. on 23-12-2022 10:31. Push the white cable with the black label into the Hub. I have signed up as a new user for Virgin Fibre. Cihank617. QuickStart, set up and connections. Wall socket cable does not fit in QuickStart, set up and connections a week ago; Top. . on 21-03-2023 18:43. SpeedCheck out the do's and don'ts, in our Community FAQs. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. . These enter my house via an air brick/vent very close to. Should I cancel and request an engineer to install. Thing is, I've been to the house, Virgin haven't, and I am 99. Networking and WiFi. on 31-12-2021 10:47. Solved: Previously, I had BT connection so I need a wall socket. We would like to show you a description here but the site won’t allow us. After 2 calls to the helpdesk, still got flashing green bar and solid green WiFi signal. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. Sometimes there is no wall box, just a trailing cable. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. However, I do not have any of the specified wall sockets available. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. Stream from Virgin Media. I have had a look into your service and I can see you were able to recently. There must have been a previous installation or you would not have been offered a self install. Connection To socket and hub firm. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . You can also check for a loose cable as not all properties have a socket. Manage Your Account. -. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. 9% confident there is no Virgin Media socket installed. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. Failing this. In response to Travis_M. My Virgin Media App. Options. Switched On Families. The cable could be hidden within, or behind, furniture. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. My Virgin Media App. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. on 14-09-2022 12:00. Connecting Hub 3. Virgin Phone Switchover. . . If digging / drilling / new external & internal cables are required the. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I just have a short coaxial cable on my wall, and it has a male end. QuickStart, set up and connections. Pop the power cable into a nearby plug socket, and turn it on. However, checking the property’s inventory, I noticed that there is an Openreach phon. My Virgin Media App. All the wall sockets I can see are for BT. The cables from the external box lead to a Bt open reach socket and a blank socket. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. Let us know how the appointment goes. Browse Virgin Media Virgin Media Community. Manage Your Account. Forum; Apps. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. It seems that I need an electrian to install a wall socket. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Can a member of the team contact me to arrange a. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. They can screw into the Hub but more likely will just connect by Pushing in If you cant sort it with help on here. 22-12-2022 19:19 - edited 22-12-2022 19:20. I was trying to book an engineer but I didn’t get anywhere. Call the pre-installation and delivery team on 0800 052 1734. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. If its too loose to push on its safe to use a screwdriver to take the housing off to connect then put the housing back on. Dave. ThanksIf the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. I can only find the TV socket. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. Don’t plug the power cable into a plug socket yet. Ju. can take a look. then you will need to contact the pre-install team to install a new socket (0800 052 1734) VM BB TV Landline. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Switched On Families. It is surface clipped usually. Browse Virgin Media Virgin Media Community. 0 Kudos. . The a ppointment can be as soon as possible. Here is the cable on my wall if that helps - 5424753. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. Manage Your Account. Virgin Media; My Virgin Media; Shop;. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. £8p/m extra or included with Gig1 or Volt. . Browse. Sorry to hear you need some additional support with your installation due to missing some sockets required. Hello. I’m having the exact same problem. The cable could be hidden within, or behind, furniture. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. I’ve just lived into my new house and received my Virgin box. When you see. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Rob. Re: No Wall Socket for Quickstart. It seems that I need an electrian to install a wall socket. Call the pre-installation and delivery team on 0800 052 1734. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Turn on and start the hub. Mark as New; Bookmark this message. We're here to help. First picture is telephone socket which is now not used. Subscribe. Forum; Apps. Virgin Media; My Virgin Media; Shop; Help;. Go to solution. 3) other end of this cable, connect the female to. All the wall. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I ordered self-install kit just to find out there is no Virgin socket in my new property. 4. Summary of Contents for Virgin Media Virgin TV V6. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Plug the cables into the hub. SpeedQuickStart, set up and connections. You should see a cable going through the wall and if you trace this inside, you should get the cable. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. Now to my Issue: I opted for the self-installation ki. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in Networking. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. which will give you a general idea of VM fixtures and fittings. Browse Virgin Media Virgin Media Community. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Switched On Families. The cable could be hidden within, or behind, furniture. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. We're here to help. Hi , Thank you for your post and welcome to our community forums. Back a step. But I have no Virgin Media Wall socket in my house. - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Networking and WiFi. Browse Virgin Media Virgin Media Community. Browse Virgin Media Virgin Media Community. Installing and configuring your kit If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. When I was going to self-install it, I didn't find any wall socket. Welcome to our community forums and thank you for your first posts. Being connected to the internet is one of the most important modern essentials in 20. Hey I received my quick installation kit from VM a few weeks back but only now getting round to installing I have gone to set up but dont seem to have a VM wall socket for the cable to go in Picture attached of what I do have Is there an adaptor or anything I can purchase or do I need to contact and. 01-02-2023 10:59 - edited 01-02-2023 11:00. Back a step. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Hello Virgin Media, we moved into a new house. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. The cable on the right looks like is for a Freeview TV antenna. Account - Cable. I am then unable to sign in to my account as I do not have my account information. See where this Helpful Answer was posted. Thanks mate. You can see in the pictures it loo ks like it has been redirected to - 5347741. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Switched On. These are usually provisioned from an equipment cupboard outside the flats. Hi, I recently moved to this house and placed an order for VM broadband which I received today. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Push the red label end of the white cable, into the wall socket. See where this Helpful. Switched On Families. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. We're sorry to hear that there are no wall sockets in your property. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. We would like to show you a description here but the site won’t allow us. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. But I don't think I have any Virgin Media Wall sockets in my house. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end of the. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Ordered VM broadband and was recommended by the website to select the self quick install option. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. in Email 10 hours agoHi Virgin Media Team, Hope you are well. on 30-09-2022 14:24. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I've had a look at things from our side and can see you've been able to contact us regarding this. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 2. Is there some way I can convert RJ11 to coax or will I have to (if. Just moved in to new (rental) flat. 3 weeks ago. The technician visited a. Tudor. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Most QuickStart kits have just 6 cables, connectors and powerlines to. Most QuickStart. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I can’t push - 5368162. If you in a property that's recently been added to Virgin. Account - Mobile. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Security matters. . SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). SpeedBroadband wall socket. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Try the automated service status number 0800 561 0061 to check for any faults in your area. Getting Connected with Virgin Media is easy when you have a wall socket. Absolutely not. ive just recieved my start up kit and just noticed no wall socket inside - 5122337. Virgin Media; My Virgin Media; Shop;. Options. Hi . The cable going in will be a double “shotgun barrel” type cable. If you're happy with this and for the charge we can make the arrangements for you 🙂. I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Tuning in In response to. This will be available via the red bar at th. 195. Networking and WiFi. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. 12. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. Forum; Apps. There is a VM phone socket but no wall socket to get my WiFi etc up and running. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Account - Cable. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. You need a small spanner to remove this, then push the provided connector over the exposed end. The current range of cables supplied by VM are push-fit as opposed to screw thread but they still connect to the same wall points.